We arranged to meet at Ang Mo Kio Hub at 12 noon. I reached the place half an hour early. I waited for Wan Yee outside New York New York. When she came, we decided to lunch at Dian Xiao Er. I told her that I felt a little drowsy after taking some medication. It was not long when Cabrina turned up, appearing very sick. Wan Yee joked that we were "sick cats"!
Our purpose was to record and analyse customer service agents' speeches for their pronunciations of certain English words. We approached one guy from the hello! shop and bombarded him with many questions (ranging from payment to technical), hoping that he would chunk out as many mis-pronounced words as possible. Unfortunately, he seemed quite well-versed in his English.
Upset by what we had, we decided to travel to Compass Point to collect more data. We made our way to hello! (our primary research target) and the girls managed to talk to a male agent. It seemed that the result was not ideal. I took a queue number - 1035 and waited patiently for my turn to come. It turned out that this time, we had a female staff. We concluded that staff at hello! seemed well-versed in their English.
Got to work harder next time!
Our purpose was to record and analyse customer service agents' speeches for their pronunciations of certain English words. We approached one guy from the hello! shop and bombarded him with many questions (ranging from payment to technical), hoping that he would chunk out as many mis-pronounced words as possible. Unfortunately, he seemed quite well-versed in his English.
Upset by what we had, we decided to travel to Compass Point to collect more data. We made our way to hello! (our primary research target) and the girls managed to talk to a male agent. It seemed that the result was not ideal. I took a queue number - 1035 and waited patiently for my turn to come. It turned out that this time, we had a female staff. We concluded that staff at hello! seemed well-versed in their English.
Got to work harder next time!