Last Thursday, 31 July 2008, I accompanied Harry to Far East Shopping Centre to get his PS3. There was already a crowd when we reached the shop. Like any customers, he made a few technical and after-sales enquiries, seemed satisfied with those anticipated responses, and got himself the deal. Yeah, it was definitely a better deal than mine because he paid S$ 10 less. Not that TEN dollars is a lot, but the price fell less than than a week I bought mine. Arrggghhhh...
Anyway, that was NOT the main story. The story only began when Harry requested that his PS3 be tested on the spot to avoid any inconvenience. The staff acceded to his request and proceeded to set up his gaming console. All was fine, and a happy Harry left the shop S$ 621 dollars poorer. (He bought MGS4 to play with).
In the evening, he called me and said that there was a blue screen on his TV. I tried to troubleshoot for him as much as I could like a Sony customer service officer. Gosh, the feeling really came back! Unfortunately, the problem could not be rectified and he asked me to go back to that shop the next day.
We reached the shop at 12 noon. He explained his problem to the staff very calmly. The guy suspected that when the HDMI channel/configuration was selected during the last testing, it needed to be switched back. Since the system only came with a normal VGA cable, the future-proof product could not detect the VGA cable (apparently still wanted to be connected with an HDMI cable). Well, the guy's conjecture proved correct and Harry went home a happy consumer again.
What is the moral of the story?
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When Harry asked the staff if any of their customers had encountered this "problem", the staff replied confidently with a "NO".
"You are the first one," said the staff.
"Why?" the befuddled Harry asked.
And what did the staff say?
.
.
.
.
.
"You are the first customer who requested testing at our shop."
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